km9 Terms & Conditions

1. Introduction and Scope

km9 ("we", "the Company", "the Platform") is a website providing online casino and gaming services for players in Myanmar. These Terms and Conditions apply to the website at https://km9.pro and all related services.

These terms apply to all interactions with the website, including casino games, sports betting, 2D/3D lottery games, deposits and withdrawals, bonuses and promotions, all viewable content, and customer service communications.

We reserve the right to amend these terms and conditions at any time without prior notice. Continued use of the website after any amendments are published will be taken as acceptance of the updated terms.

2. Age and Eligibility Requirements

km9's services are available to users aged 21 and above only. No one under the age of 21 is permitted to register or play on this platform.

• Users must be at least 21 years of age to be eligible.
• Users residing in areas where gambling is illegal may not use this service.
• Each customer may open one account only; additional accounts will be closed.
• We may suspend accounts registered with false information and refuse to return any funds held.

3. Account Registration and Verification

After registering to use services at km9, we may carry out an Identity Verification (KYC) process. If this verification is not completed, withdrawal access may be restricted.

3.1 Required Documents

Documents we may request include —

• Copy of National Registration Card (NRC)
• Proof of ownership of the account linked to your payment method
• Any information that can verify your residential address, if required

3.2 Factors That May Lead to Account Suspension

• Incorrect or false personal information
• Activities suspected of money laundering
• Deliberate misuse of bonuses
• Simultaneous logins from different IP addresses

4. Deposit and Withdrawal Policy

For deposits and withdrawals at km9, the following mobile banking services are available — KBZPay, Wave Money, AYA Pay, CB Pay.

4.1 Deposits

• Minimum deposit amount: 3,000 Ks
• Deposit time — typically reflected almost instantly
• All deposits must come from an account you personally own; third-party deposits are not allowed

4.2 Withdrawals

• Minimum withdrawal amount: 20,000 Ks
• Standard withdrawal processing time: within 1 hour
• Withdrawals will be sent back only to the account used for the deposit
• Withdrawals may be restricted until KYC verification is complete

4.3 Possible Payment Restrictions

We reserve the right to place deposits and withdrawals on hold — in cases of suspected activity, while bonus claims are under review, or when KYC documents have not yet been submitted.

5. Bonus and Promotion Terms

These terms apply in full to all bonuses and promotions offered at km9.

5.1 Welcome Bonus

Receive a 100% bonus on your first deposit — up to 500,000 Ks. The bonus funds must be wagered 10 times (x10) before any withdrawal can be made.

Example — depositing 20,000 Ks gives you a 20,000 Ks bonus, bringing your balance to 40,000 Ks; to withdraw, you must wager 20,000 Ks × 10 = 200,000 Ks.

• After claiming a bonus, the Wagering Requirement applies across any game you play
• If you withdraw before the wagering period is complete, the bonus funds will be forfeited
• The bonus amount is granted once per account and cannot be reclaimed
• Bonus funds can only be used as play credit; they cannot be withdrawn directly as cash

5.2 Bonus Eligibility Review

If bonus misuse is suspected, we have the right to investigate and, depending on the outcome, may cancel the bonus, close the account, and withhold related funds.

6. VIP Levels and Cashback Policy

The km9 VIP program has three tiers: Bronze, Silver, and Gold. Players move up based on referrals and deposit activity, unlocking better benefits at each level.

• Bronze: Weekly cashback up to 0.4%
• Silver: Weekly cashback up to 0.8%
• Gold: Weekly cashback up to 1.2%

Cashback is calculated based on your total wager amount for the week and paid out in the manner we specify. Cashback funds are also subject to Wagering Requirements, just like bonus funds.

7. Player Responsibilities

All players using the km9 platform must comply with the following responsibilities at all times —

• Register only with accurate personal information; providing false information is not permitted
• Keep your account password confidential and do not share it with any third party
• The use of game monitoring software, bots that assist gameplay, or VPNs to conceal your location is strictly prohibited
• Any activity related to money laundering may affect platform stability and will be handled through all available legal means
• Do not deliberately exploit software bugs or system errors; if discovered, report them to customer support immediately

8. km9's Rights and Restrictions

km9 may suspend a registered player's account without prior notice and freeze their funds in cases involving ethical violations or potential legal issues. The main reasons for doing so are —

• Violation of these terms and conditions
• Fraudulent gameplay unrelated to bonuses
• Ethical or legal violations
• One person playing under multiple accounts representing different players

In such cases, we will decide whether to refund funds only after reviewing our policy. Our decision is final, but players may appeal through customer support.

9. Personal Data Privacy

km9 protects players' personal data using SSL encryption and will not sell, share, or disclose it to third parties for financial purposes.

For details on how and why we store personal data, please read our Privacy Policy. By continuing to use this website, you confirm that you also agree to that policy.

10. Copyright and Intellectual Property

All content, designs, software, code, and graphics on the km9 website are the property of km9. Copying, distributing, modifying, or redistributing them without permission is prohibited.

• The website may only be accessed for personal use
• Website materials may not be copied for direct advertising purposes
• The company's trademark may not be used without an Affiliate endorsement issued by km9

11. Limitation of Liability

km9 cannot be held responsible for losses, lost profits, or other outcomes arising from the following —

• Gaming losses due to software errors or server outages
• Issues with the player's own network connection
• Losses caused by third-party software or hacking attacks
• Periods of website unavailability due to server maintenance

While we make every effort to keep our services running, our limitation of liability applies in cases caused by external factors.

12. Dispute Resolution and Contact

Players can contact us regarding any issue through our 24/7 Live Chat (in Burmese) or by email at [email protected].

If a submitted issue is considered unresolvable by us, we permit players to pursue Alternative Dispute Resolution. The relevant account may be temporarily suspended while the issue is being resolved.

13. Amendments and Changes to Terms

km9 reserves the right to amend these terms and conditions at any time. Any significant changes will be announced and displayed on the website.

• Continuing to play after amendments are published means you agree to the updated terms
• We encourage players to check this page regularly
• If players object to a change in terms, they may notify customer support of their wish