Privacy Protection Policy

km9's Privacy Policy

Q: How do I file a privacy complaint?

You can send any privacy-related complaint to support@km9.pro. You can also reach us through our 24/7 Live Chat. We will acknowledge your complaint promptly and work to resolve it.

This policy clearly explains how we protect your personal data, how it is used, and what your rights are.

Last updated: 30 October 2026

The personal data of our members who use the km9 platform matters greatly to us. This policy explains the framework we follow for handling personal data when you use km9's services. By reading this page, you are considered to have agreed to the terms set out in this policy.

1 Types of Information We Collect

Personal Information

When you register an account on km9 and use our services, we may collect the following personal information—

Name, date of birth, and nationality details
User contact information (email address)
Payment method and deposit / withdrawal records
Account login / logout records and gameplay history on the platform

Technical Data

When you visit the website, the following technical data is automatically recorded—

IP address, browser type and version
Device information (mobile / desktop)
Browsing activity on the site (page views, session duration)
Data from cookies and similar tracking technologies

2 How Information Is Collected and Accessed

Data You Provide Directly

This covers information you provide yourself when registering an account on km9, making deposits or withdrawals, or contacting customer support.

Data Collected Automatically

Every time you access the platform, data is collected automatically from server log files, cookies, and similar technologies that record communication between your browser and our servers. You can manage your cookie settings through your browser.

3 How Information Is Used

km9 uses the personal data we collect only for the following purposes—

To verify account access, deposits, and withdrawals
To deliver casino and gaming services smoothly
To notify members about platform updates and promotions
To prevent fraud and illegal activity, and to protect player safety
To fulfill legal obligations
To improve the platform experience for users

4 Data Sharing and Disclosure

Sharing with Third Parties

km9 does not sell or rent your personal data to third-party organizations. However, it may be shared on a limited basis in the following situations—

Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) — to process payments
Information required by legal provisions or court orders
Technology service providers (cloud hosting, cybersecurity) — only to the extent necessary for platform operations

In these cases, third parties must use the data only for the purpose we specify, and only after data protection agreements have been signed.

5 Data Security Measures

The km9 platform uses the following methods to protect your data—

SSL (Secure Socket Layer) encryption to secure data transmissions
Restricted database access controls that regular staff cannot access
Strong hashing technology used for account login verification
Real-time security monitoring that detects external access attempts as they occur
Regular security audits

However, no company can guarantee 100% security on the internet. We take every precaution we can, but we want to be transparent about this.

6 Data Retention Period

km9 will retain personal data for as long as necessary to provide services, or until the legally required retention period expires. Casino financial records and game records will be kept for an appropriate period in accordance with relevant legal provisions.

Data that has been held for an extended period after account closure must be deleted by encryption-based methods that render it unrecoverable.

7 Your Rights

As a member using km9's services, you have the following rights regarding your personal data—

Right to Access — you can request the data we hold about you
Right to Rectification — you can request correction of any inaccurate or incomplete data
Right to Erasure — you can request deletion of your data where there is no legal conflict
Right to Restriction — you can request that processing of your data be restricted
Right to Portability — you can obtain the data you have provided in a readable format
Right to Object — you can object to data processing on legitimate grounds

To exercise any of these rights, contact us at [email protected]

8 Cookies and Tracking Technologies

What are Cookies?

A cookie is a small text file stored in your browser by a website. It helps the site run smoothly and remembers your saved settings.

How km9 Uses Cookies

Essential Cookies — required for the platform to function properly
Preference Cookies — to remember your language and display settings
Analytics Cookies — to understand platform usage patterns and improve services

You can restrict or delete cookies through your browser settings. However, if you disable essential cookies, some services on the site may not work properly.

9 Protection of Minors

km9 services are for players aged 21 and above only. We do not intentionally collect personal data from anyone under 21. If you believe we hold data belonging to a child under 21, please contact [email protected] immediately — the data will be deleted.

10 Policy Changes

km9 may update this Privacy Policy when needed. For any significant changes, we will update the "Last Revised" date at the top of the policy and publish it on the website. We recommend reviewing this policy from time to time. Continued use of the platform after any changes means you accept those changes.

11 Contact km9

If you have questions about this Privacy Policy, requests regarding your account data, or any complaints, you can reach our customer support team —

Live Chat — available 24/7 in Burmese
[email protected]

We will get back to you as quickly as possible.

Privacy Protection — Questions & Answers

km9 protects your data using a combination of SSL encryption, access controls, security monitoring, and hashing. Any unauthorised access attempts are detected and blocked in real time.

No. km9 does not sell or rent your personal data to any third party. Only the data necessary to process payments is shared with service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay, and this is done under data protection agreements we have in place with them.

Yes, you can request deletion of your data as long as there is no legal reason preventing it. Contact us at [email protected] and submit your request in writing. Please note that data subject to legal retention obligations, such as financial records, may have a retention period before it can be deleted.

You can restrict or block certain cookies through your browser settings. However, if essential cookies are disabled, core features such as account login and payments may not work properly.

When data is no longer needed to provide our services and the legally required retention period has expired, it is securely erased using encrypted deletion methods. Financial records will be retained for the period required by law.

You can send any privacy-related complaint to [email protected]. You can also reach us through our 24/7 Live Chat. We will acknowledge your complaint promptly and work to resolve it.